Privacy Policy

1. Data We Collect

We collect personal information that you voluntarily provide when you contact us through contact forms, email, or WhatsApp. This information may include:

• Full name
• Email address
• Phone number
• Content of your message or inquiry

We also collect anonymous website usage data through web analytics (such as pages visited and time on site). We do not use tracking cookies or advertising trackers.

2. How We Use Your Data

We use your personal information exclusively to:

• Respond to your inquiries and information requests
• Provide the services you have contracted or requested
• Send you relevant updates about active services
• Improve our website and user experience

We never sell, rent, or share your personal information with third parties for marketing purposes.

3. Legal Basis

The processing of your personal data is based on the consent you provide when submitting information through our contact forms, email, or WhatsApp.

We are committed to compliance with Mexico's Federal Law on Protection of Personal Data Held by Private Parties (LFPDPPP) and its Regulations. We also consider the principles of Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) for our North American operations.

4. Your Rights

In accordance with applicable legislation, you have the right to exercise your ARCO rights:

• Access: Know what personal data we hold about you and how we use it
• Rectification: Request correction of your data if it is inaccurate or incomplete
• Cancellation: Request deletion of your data from our records
• Opposition: Object to the processing of your data for specific purposes

To exercise any of these rights, send an email to lopez1457@me.com with the subject line “ARCO Rights.” We will respond to your request within 20 business days.

5. Third-Party Services

We use the following third-party services in the operation of our website and communications. Each has its own privacy policy:

• Cloudflare: Hosting and content delivery network (CDN)
• WhatsApp: Messaging and client communication
• Formspree: Contact form processing
• Stripe: Payment processing

We are not responsible for the privacy practices of these services. We recommend reviewing their individual privacy policies.

6. Data Retention

Your contact information is retained while the business relationship is active or as long as necessary to fulfill the purposes described in this notice.

If you request deletion of your data, we will remove it from our systems within 15 business days of confirming your request, unless a legal obligation requires its retention.

7. Changes to This Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices or applicable legislation. The date of the last update is shown at the bottom of this document.

We recommend reviewing this page periodically to stay informed of any modifications.

8. Contact

If you have questions, comments, or requests related to this Privacy Policy or the processing of your personal data, you can reach us through:

• Email: lopez1457@me.com
• WhatsApp: +1 778 508 7790